Welcome to Crystal Chauffeur. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before using our platform or booking any service.

1. Who We Are

Crystal Chauffeur is a professional chauffeur and luxury transport service providing private hire, executive transfers, and tailored travel experiences.

By using our website or services, you acknowledge that you are entering into an agreement with Crystal Chauffeur.

2. Use of the Website

You agree to use our website only for lawful purposes. You must not:

  • Submit false, misleading, or fraudulent information
  • Attempt to harm, disrupt, or exploit the website
  • Upload harmful material such as malware or malicious scripts

We may restrict access to our site at any time for maintenance or misuse.

3. Bookings & Payments

When you book a service with us:

  • You must provide accurate and complete information
  • Booking confirmations are subject to availability
  • Payments must be completed as instructed at the time of booking

Failure to provide correct details may result in delays, cancellations, or additional charges.

4. Cancellations & Refunds

Cancellation policies depend on the type of service booked.

  • Some services may be non-refundable
  • Cancellations made after the allowed window may incur charges
  • Refunds, where applicable, will be processed within a reasonable timeframe

Contact us directly for any cancellation or refund request.

5. Customer Responsibilities

When using our chauffeur services, you agree to:

  • Treat the chauffeur and vehicle respectfully
  • Avoid causing damage or disruption
  • Follow safety guidelines at all times

Additional charges may apply for misconduct, damage, or excessive cleaning.

6. Comments & User Submissions

If you leave a comment or submit any content through our website:

  • You grant us permission to publicly display your submitted content
  • We may collect information such as your IP address for security and spam prevention
  • Any uploaded profile image or avatar may be visible alongside your comment

We reserve the right to remove comments or content that violate our guidelines.

7. Media Uploads

If you upload any images or files:

  • Do not upload content containing sensitive location data (such as EXIF GPS)
  • Uploaded files may be viewable or downloadable by others if publicly displayed

You are responsible for the content you upload.

8. Cookies

Our website may use cookies to:

  • Remember your preferences
  • Improve site functionality
  • Support login or form submission features

You may disable cookies in your browser, but some features may not work correctly.

9. Embedded Content

Our website may include embedded elements such as maps, videos, or third-party tools. Such content behaves exactly as if you visited the third-party website directly.

Third-party websites may:

  • Collect data
  • Use cookies
  • Monitor your interactions with their embedded content

Their privacy practices are outside our control.

10. Data Sharing

We do not sell your personal information. We may share data only when:

  • Required by law
  • Necessary to complete a booking
  • Needed to secure the website from spam or fraud
  • Requested by you (e.g., for password resets)

11. Data Retention

We retain information only as long as necessary for:

  • Providing services
  • Customer support
  • Security and legal compliance

Comments and user-submitted content may be retained longer to manage future interactions and service history.

12. Your Rights

You may request:

  • A copy of the personal data we hold
  • Correction of incorrect data
  • Deletion of your information

We may decline deletion requests if certain data must be retained for legal, administrative, or security reasons.

13. Limitation of Liability

Crystal Chauffeur is not liable for:

  • Delays caused by traffic, weather, breakdowns, or events beyond our control
  • Loss of personal belongings
  • Damages resulting from misuse of the service

We deliver services with care, but certain risks are inherent in travel.

14. Changes to These Terms

We may update these Terms & Conditions at any time. Continuing to use our website or services means you agree to the updated terms.

15. Contact Information

For any questions or concerns regarding these Terms & Conditions, contact us directly.